How to Navigate Lowe's Return Policy on Used Items

Want to avoid Lowe's return hassles? Learn the insider tips on Lowe's return policy on used items, common pitfalls, and how to maximize your refund options.

lowe's return policy used items

If you've purchased an item from Lowe's Outlet Stores and need to return it after use, you may wonder about their policy. Let's break down Lowe's return policy on used items to help you understand your options.

What's Lowe's Return Policy on Used Items?

Lowe's generally allows returns of most items within 90 days of purchase, even if they've been used. This policy applies to both in-store and online purchases. However, there are some exceptions and requirements to keep in mind.

To return a used item to Lowe's, you'll typically need:

The original receipt or proof of purchase
A valid ID
The credit or debit card used for the purchase (unless you paid cash)
The item itself, including all original packaging and accessories

Without a receipt, Lowe's may still accept the return but will likely offer store credit at the item's current selling price.

What If You're a Lowe's Business Rewards Member or Have a Lowe's Advantage Card?

The Lowe's Business Rewards program offers some additional benefits for the return process. Here's what you should know about the return policy for Lowe's Business Rewards members or those with the Lowe's Advantage Card:

Extended Return Window: Business Rewards members typically get an extended return period of 365 days from the original purchase date for most items, compared to the standard 90-day return window for regular customers.
No Receipt Required: Business Rewards members can usually return items without a receipt, as their purchases are tracked in the system.
Job Lot Quantities: The program allows for returns of job lot quantities, which can benefit contractors or businesses that make bulk purchases.
Exceptions Still Apply: Despite these benefits, certain restrictions still apply. For example, special order items, custom products, and some major appliances (like their scratch and dent appliances) may have different return policies.
Store Credit Option: If unused merchandise is returned without proof of purchase, Business Rewards members may receive store credit or a Lowe's gift card for future purchases at the current selling price.
Online Returns: Business Rewards members can typically return online purchases to a physical store or arrange for a pickup, similar to regular customers.

It's important to note that policies can change, and there may be specific terms and conditions associated with the Business Rewards program. For the most up-to-date and accurate information, it's best to check directly with Lowe's or review your Business Rewards membership agreement.

What If I Lost My Receipt?

Lost your receipt? No worries. At Lowe's, you can generally return an unused item without a receipt. You'll just need your debit card or Lowe's Advantage Credit Card, your checking account number, and the phone number associated with your Lowe's Business Advantage or rewards account, if you have one.

Here are some other important points to consider:

Identification Required: Lowe's will typically ask for a valid government-issued photo ID to process a return without a receipt.
Store Credit: Without a receipt, the refund will usually be issued as a store credit rather than a refund to the original payment method.
Current Selling Price: The store credit amount will typically be for the item's current selling price, which may be lower than what was originally paid.
Item Verification: Lowe's may need to verify that the item was indeed purchased from their store. If the item is still in their inventory, this is usually done through their system.
Time Limitations: Even without a receipt, the return should typically be made within a reasonable timeframe after purchase.
Exceptions: Some items, such as major appliances or outdoor power equipment, may have stricter return policies and might not be eligible for return without proof of purchase.
Frequency Limits: Lowe's may limit the number or value of non-receipted returns a customer can make within a certain period to prevent policy abuse.
Original Packaging: Having the original packaging and any included accessories can help smooth the return process, especially without a receipt.

It's always best to keep receipts for major purchases, but Lowe's policy offers flexibility for customers who have misplaced their proof of purchase.

What Are Some Reasons a Lowe's Store Won't Take Back an Item?

While Lowe's return policy is generally customer-friendly, there are some situations where they may not accept used items:

Outdoor power equipment (e.g., lawnmowers, chainsaws) that has been gas or oil-filled
Items showing excessive wear and tear beyond normal use
Custom-ordered products
It was a sale or clearance item, such as those found during the Lowe's Spring Sale
Items purchased from a Lowe's liquidation store

How Much Time Do I Have To Return An Item?

Most items can be returned within 90 days of purchase. However, there are some exceptions:

Holiday items: These must be returned within 90 days or by the next seasonal sale, whichever is shorter
Major appliances: Major appliances must be returned within 30 days (see below for more details)

What's Lowe's Return Policy on Major Appliances?

If you've purchased a refrigerator, stove, washing machine, or other major appliance, Lowe's, unfortunately, has a separate return policy that must be followed:

Returns must be made within 30 days of purchase or delivery
The appliance must be in like-new condition
Original packaging is preferred but not always required
Lowe's may charge a restocking fee for returned appliances, typically around 15% of the purchase price

However, before returning a major appliance, it's best to contact Lowe's customer service or your local store for guidance. They may have specific instructions for handling and transporting these larger items.

What About Items I Purchased Online?

Lowe's return policy on used items also applies to anything purchased online. However, items with lithium batteries, liquid paint, or flammable materials must be returned in-store to ensure hazardous materials are handled properly.